Guarantee Policy
100% TWO (2) YEAR GUARANTEE, TERMS AND CONDITIONS (NURSERY STOCK)
It is normal for plants to experience some stress for a period of up to 2 years after planting.
Signs of stress can be wilting, limited new growth, small leaves or loss of colour. Our nursery stock will grow if properly handled, planted and good "after care" is provided (watering, fertilizing etc.). Failure to provide adequate care will render your guarantee null and void.
Our Service Desk is here to help. You can call or visit us should you have any type of problem with your plants. If it is more convenient, you can also email digital photos to humber@gardencentre.com attention "Service Desk" and we will diagnose the problem for you.
· Should a plant die while guaranteed we will replace the plant once with a credit note. (NO CASH REFUNDS) To make a claim under our guarantee, simply bring the plant and your receipt to our service desk. For plants that are too large to bring in, please contact us to make other arrangements.
· The loss of one stem on a clump plant and/or winter dieback does not qualify a plant for replacement under our guarantee.
· When using your credit note to purchase plants, if the new plant is of greater value than the credit note, the difference would receive a guarantee.
· The exact variety, size or price of plant you originally purchased may not always be available.
· Products purchased receiving VIP or Loyalty Discounts are eligible for all applicable, full value guarantees. Sale items are guaranteed for value paid.
· Tropical houseplants and bulbs receive a three-month guarantee.
· Hardy Perennials are guaranteed for two (2) full years (see display signs and/or Price List to distinguish Hardy from Tender Perennials).
· This two (2) year guarantee does not apply to tender perennials, aquatic plants, some roses, broadleaf evergreens, herbs, fruits, any plants otherwise indicated as no guarantee over winter or ANY NURSERY STOCK USED INDOORS OR SET IN ABOVE GROUND PLANTERS OVER WINTER. These plants are guaranteed to December 31st of the year of purchase only.
· This guarantee does not apply to damage or death caused by natural disasters, extreme weather conditions, vandalism, negligence, acts of a person, animal, insect or incurable disease.
- NOTE: Insects, animals and disease occur in nature and are beyond the control of Humber Nurseries. Plants affected or damaged by naturally occurring pests, are not returnable under our gurantee.
· There is no guarantee on sod, annuals and flowering hanging baskets.
CONTAINERS AND GARDEN ACCENTS
· Concrete, plastic, fiberglass/resin, metal and clay products (i.e. containers and garden accents, pots, bowls, fountains and figurines) must be kept dry during the winter to prevent cracking
and crumbling. These products are not guaranteed over winter due to climatic conditions.
100% THREE (3) YEAR EXTENDED GUARANTEE
Similar to our Two (2) Year Guarantee but extended to a full 36 months when plant material is installed by Humber Nurseries Landscaping Inc. (Except perennials, which are guaranteed,
but will not be re-installed by Humber Nurseries). We will replace a plant once, subject to the presentation of the dead plant or landscape inspection report and your landscape invoice, free
of charge in the same hole. An additional charge may apply if planted in a different location.
· Access to the planting location must remain for the guarantee to apply.
· Humber Nurseries Landscaping Inc. is not responsible for pruning, fertilizing, watering, and removing stakes or in any way maintaining plant material after it has been installed.
· It is the responsibility of the customer to verify that the planting area is clear of all utilities. Humber Nurseries Landscaping Inc. will not be held responsible for any loss or damage, including but not limited to cut irrigation, gas, water, septic, cable, telephone or electrical lines resulting from work done on the customer's behalf.
· If trees or shrubs are being planted on 'City/Town Property' it is solely the responsibility of the customer/homeowner to obtain all necessary approvals. Subsequent removal, changes etc. would be at the customer/homeowner's expense.
DELIVERY/PLANTING CHARGES
Delivery/Planting charges are a one-time fee for services provided and are not refundable. However, when a delivery/planting charge was paid on the original purchase, it is our policy to redeliver/replant without charge, any plant being replaced under the terms of our guarantee. This delivery or replanting will be at
the discretion of Humber Nurseries and in certain cases a new delivery and/or planting charge may be necessary, if out of our travel area or conditions have changed.
Due to rising fuel costs, a fuel charge may be implemented at anytime throughout the year, without notice. For Delivery Charges see pamphlet GM1102.
HOLDING POLICY
Your selected nursery stock and other merchandise can be held for future pick-up or delivery with a 20% deposit or for 24 hours without a deposit.
REFUND POLICIES
LIVE PLANTS ARE NOT RETURNABLE. Hard goods may be returned within 30 days provided they are in
original condition, with proof of purchase. If a credit or debit card was used, the original card and
transaction slip are required. If payment was made by cheque, the refund will be by cheque 30 days after
purchase date. Your 3% Loyalty Discount will be also be reversed at the time of return.
FISH are guaranteed for 50% of value paid within 5 days of purchase.
NO RETURN ON SALE ITEMS
ALL SALES are for a limited time only and we regret that no discounts will be given before or retroactively after the sale. Rain Checks are not available.
CONFIRM YOUR SOD, INTERLOCKING STONES & BULK GOOD ORDERS
Check your order carefully. We will not be held responsible for any miscalculations on your sod, interlocking stone or other orders. BULK DELIVERIES AND SOD ARE NOT RETURNABLE.
RETURNS
DELIVERED INTERLOCK AND STONE ORDERS (RETURNED)
DELIVERIES DIRECTLY FROM THE FACTORY (i.e. Hanson Hardscape Products). A 25% re-stocking charge
plus shipping costs will apply to any returns of stone to the manufacturer. LESS THAN A FULL BUNDLE IS
NOT RETURNABLE, unless an unopened section is in original condition, as shipped.
PICK-UPS AT GARDEN CENTRE (RETURNED)
A 20% re-stocking charge will apply to any stone product returned to the Humber Nurseries yard.
PRICE AND AVAILABILITY
Prices in our price lists are based on information available at the time of publication. However, due to circumstances beyond our control, prices, sizes and availability are subject to change without notice. Quotations are based on information available at that time and are also subject to change without notice. Taxes are extra where applicable.
Due to the movement of price labels, which is beyond our control, we reserve the right to ensure that the correct price is charged for any product or service.
Credit Notes and Loyalty Dollars cannot be used to purchase Gift Cards.
We accept Visa, Master Card, Amex, Debit, Cash and Cheques (with proper I.D.) A service charge of $25.00 will be applied to NSF Cheques.
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