It is normal for plants to experience some stress for a period of up to 2 years after planting. Signs of stress can be wilting, limited new growth, small leaves or loss of colour. Our nursery stock will grow if properly handled, planted and good “after care” is provided (watering, fertilizing etc.). Failure to provide adequate care will render your guarantee null and void.
NOTE: There may be dieback on your purchased plant and severe dieback may occur as well during extreme winter conditions as experienced during 2013/2014. This dieback does not constitute a credit under the Humber Nurseries guarantee. Patience is required in these circumstances. Dead branches should be removed to allow new growth to prosper. Fertilize twice monthly in season. Humber
Nurseries will review these plants during mid to late June to determine the next course of action. Guarantees will be extended to accommodate this time frame. Do not remove plants too early as this will void guarantee. Our Service Desk is here to help. You can call or visit us should you have any type of problem with your plants. If it is more convenient, you can also email digital photos to
email@example.com attention “Service Desk” and we will diagnose the problem for you.
Similar to our Two (2) Year Guarantee but extended to a full 36 months when plant material is installed by Humber Nurseries Ltd. (Except perennials, which are guaranteed, but will not be re-installed by Humber Nurseries). We will replace a plant once, subject to the presentation of the dead plant or landscape inspection report and your landscape invoice, freeÂ of charge in the same hole. An additional charge may apply if planted in a different location.
Delivery charges are for services provided and are not refundable and are not covered under our guarantee. When a delivery charge was paid on the original order, a new delivery charge will apply if any plant is being replaced under the terms of our guarantee and requires re-delivery.
Planting charges are a one-time fee for services provided and are not refundable. However, when a planting charge was paid on the original purchase, it is our policy to re-install without charge, any plant being replaced under the terms of our guarantee. This re-installation will be at the discretion of Humber Nurseries and in certain cases a new planting charge may be necessary, if out of our travel area (Zone) or if planting site or conditions have changed. Please visit humbernurseries.com to see which zone pertains to yourself via postal code.
Due to rising fuel costs, a fuel charge may be implemented at any time throughout the year without notice. For Delivery and Planting Charges see pamphlet GM1122.
Credit notes cannot be used on delivery, planting charges or landscape design services.
Your selected nursery stock and other merchandise can be held for future pick-up or delivery with a 20% deposit or for 24 hours without a deposit.
Please assess your plant needs accurately. Live plants are not returnable.
Hard goods may be returned within 30 days provided they are in original condition, with proof of purchase. If a credit or debit card was used, the original card and transaction slip are required. If payment was made by cheque, the refund will be by cheque 30 days after deposit date. Your Loyalty Dollar Discount will be also be reversed at the time of return.
A 25% re-stocking charge on stone products such as Bestway, Browns, Global Arch, Gott Stone, Navascape, Permacon, Rinox, Triple H, Unilock and other products will apply to any and all stone products that are returned. Shipping costs will be implemented at manufacturers discretion. LESS THAN A FULL BUNDLE IS NOT RETURNABLE.
A 25% re-stocking charge will apply to any stone product returned to the Humber Nurseries yard, provided product is in original condition and is a Humber yard stocked item.
Prices in our price lists are based on information available at the time of publication. However, due to circumstances beyond our control, prices, sizes and availability are subject to change without notice. Quotations are based on information available at that time and are also subject to change without notice. Tax is extra where applicable.
Due to the movement of price labels, which is beyond our control, we reserve the right to ensure that the correct price is charged for any product or service.
Due to unforeseen circumstances beyond the control of Humber Nurseries, pricing and policies may be reviewed, changed and implemented anytime throughout the year.
Credit Note Vouchers and Loyalty Dollars cannot be used to purchase Gift Cards.
Credit Note Vouchers can not be used on delivery, planting charges or landscape design services.
We accept Visa, Master Card, Amex, Discover, Debit, Cash and Cheques (with proper I.D.). A service charge of $25.00 will be applied to NSF Cheques.
Products shipped on Bestway, Browns, Gott Stone, Navascape, Permacon, Rinox, Triple H or Unilock pallets require a deposit on each pallet. A credit is given on the return of these pallets in good condition. The responsibility for the return of the pallet rests solely with the buyer. In order to receive the credit, pallets must be returned by December 31 of the year in which the product was purchased.